MSC Energy Assistance
Energy assistance appointments are still being held. We have modified the procedure and reduced the number of appointments in the office to help mitigate risk. Appointments can be made online or by phone. Please visit the energy assistance page for more information. PSE has announced they will not be disconnecting customers at this time (read more from PSE).
Utilities will not be Shut Off During this Outbreak
Seattle Public Utilities (SPU) , Seattle City Light (SCL), and Puget Sound Energy (PSE) will keep utility services on during the COVID-19 Civil Emergency in Seattle. SPU and SCL customers who have been financially impacted by COVID-19, regardless of background or immigration status, can request a deferred payment plan that includes reversed late fees. SPU and SCL recommends that customers should as soon as possible call (206) 684-3000 or send an email anytime at seattle.gov/utilities/about-us/email-question. PSE is waiving late fees for customers who can find more information at PSE's COVID-19 Response page.